State Bank Of India [SBI] — request to recover my amount of rs. 9580/- from transaction id sbi pg[protected], of ola money-zipcash mumbai

Address: 521104

Website: jeio

Dear sir,

I am dr. Inampudi vineel. Recently i have completed md radiology. I came to jodhpur on 17th july 2017, for writing exam in aiims jodhpur which is held on 18th july 2017.

My savings bank account number is [protected] in your nidamanuru branch of sbi and its ifsc code is sbin0012654 and my debit card number is[protected].

I wish to bring to your notice that i have used ola auto/cabs for travelling from jodhpur railway station to my stay at hotel residency palace on 17th morning at around 10.40am and its ola auto driver number is [protected] and driver’s name is jahid mahammad. Today i. E.[protected], i booked ola auto at 8.04 am for dropping from my leaving hotel to aiims jodhpur and its driver name is mahendra kumar and his mobile number is [protected].

I reached hotel residency palace at 12.20pm on[protected] from aiims jodhpur and immediately i booked ola bike at 12.23pm and its ola bike driver name is hanuman ram and his mobile number is [protected]. I had made call to ola driver bike mr. Hanuman ram at 12.24pm and he told that he is coming within 15 minutes for pick up in my hotel. I told please come fast.

Later, i found a missed call in my mobile ([protected]) from mobile – [protected] at 12.06 pm on[protected]. I had made a call from another of my mobile – [protected] to the missed call of my mobile to the [protected] at 12.28pm. My ola app register number is [protected], so i had received calls in [protected] from ola, where i called that person from my other mobile number as i had mentioned above. The called mobile number [protected], he had responded and he spoke in hindi and answered in english.

I asked him that i got a missed call from your number to my bsnl mobile - [protected]. He asked that, is that bsnl number yours and asked me tell my number. I told my number is [protected]. He started telling he is calling from sbi bank & that my debit card is blocked and you cannot use it any more.

I asked why. He told it must be renewed. He asked to tell my aadhar card number. I told him my aadhar card number is[protected]. Then he started me to ask my sbi debit card details that your card is valid from which date and end by which date. I told him, i don't know. Then he asked to tell my debit card 19 digit number. I told him[protected]. Then he asked that your phone will get an otp and asked me tell the otp.in my bsnl mobile ([protected]) i got the otp 413136. At that time i didnot open the message in my phone and blindly told the otp number. And immediately he asked me that you will get another otp to your mobile and asked me to tell the number. I got immediately another otp number 749019. This time i had opened the message in my bsnl mobile [protected] and saw the message "749019 is your one time password for online purchase of rs 9580.00 at ola money-zipcash thru state bank debit card ending xxx...0580. Don't share this with anyone." then i completely saw the previous message also which i told that unknown person the otp number as "413136 is your one time password for online purchase of rs 9580.00 at ola money-zipcash thru state bank debit card ending xxx...0580. Don't share this with anyone." then i immediately asked him that here in the message it was written that i purchased rs 9580 from account. Then he told your card will get renewed and first tell me the second otp number.

Then immediately i disconnected the phone and logged into my sbi account and saw

Rs 9580 was debited from my sbi account and the transaction id number is sbipg[protected] – ola money-zipcash, mumbai. Then immediately i called him and asked that rs 9580 was debited from my account. Who are you i asked. He kept on telling your debit card needs to be renewed. Again i asked him that my account was debited by rs 9580 and now i am having only rs 2823 balance in my account. Then immediately he asked you will get another otp to your mobile and tell that number. My bsnl mobile [protected] got the otp 685352. I had opened the message which is written as "685352 is your one time password for online purchase of rs 1900.00 at mobikwik thru state bank debit card ending xxx...0580. Don't share this with anyone." then immediately i asked him what do you want and what is your name. Then he told my name is viveka reddy (Not clearly heard) or something like. I asked where is my account money and he answer that you approach to your bank accountant (This word spoken in telugu language and rest of conversation in hindi language). Then he disconnected my call. Then after wards i called him several times (Around 20-30 times). Sometimes it is coming switched off, sometimes it is busy, some times it was ringing and he is disconnecting. The above conversation happened for about 10 minutes.

Later i called twice to ola bike driver hanuman ram number [protected] at 12.40 pm and thrice at 12.52pm, where few times he disconnected my call and remaining times he did not lift. So i cancelled that ola bike ride.

Then again i booked ola auto at 12.58 pm and driver name is kishan jeatvani. His mobile number is[protected]. I called him immediately where he told i am 3 km away and it takes 10 mins time to reach hotel residency palace. I told ok and please come fast. After 5 mins my ride was cancelled unknowingly. Then later as it is getting latei had taken local auto for travelling from my hotel to aiims jodhpur.

Then at 1.38 pm i called sbi customer care number[protected] and told the entire story. They asked my sbi card number for the purpose of blocking it. I told my sbi debit card 19 digit number. They had noted it. And confirmed that my debit card is blocked and told that you will get a message in your phone which i got immediately stating that my card is blocked. And i had asked them is it possible to cancel my previous transaction. They told it is not possible because you had disclosed your account details and sbi is not responsible for that and adviced me that from now onwards donot share any card number, account number or otp number with any unknown person. And customer care person also took details that from which number you got the call. I told [protected]. On what date he asked. I told it happened today[protected] about 12.20pm.

I am suspecting from the above things that ola people like drivers m. Mahendra kumar and his mobile number is [protected], engaged morning at 8.04am, mr. Hanuman ram and his mobile number is [protected] who is booked at 12.24pm but did not turn up and mr. Kishan jeatvani and his mobile number is[protected] at 12.58 pm and after 5 minutes i have received message in my mobile ola app about the cancel of my booking without my involvement.

Hence there is a chance of ola staff and drivers in this issue.

I request you to enquiry and do justice for recovering my amount.

I am attaching the received sms of bank messages for your reference.

Thanking you

Yours faithfully

Dr. Inampudi vineel

Mobile number : [protected] and [protected]