State Bank Of India [SBI] — savings account debit for using card in petrol pump

Address: Ahmedabad, Gujarat, 380008
Website: retail.onlinesbi.com/retail/login.htm

Hello,
I maintain an savings bank account in state bank of india at an ahmedabad branch. A few days back i had filled petrol which i usually pay with cash. Now that sbi has decided to deduct balance for not keeping minimum balance, i decided to keep my salary in this account and pay via internet. I had started to pay via cards. Today i received an sms saying an amount of rs 11.80 is debited from my account. When i checked online it showed following msg. [protected]dom surcharge/tips/rate diff dtd. So i called the customer care and asked them they told me that it was deducted for using card at petrol pump. So i don't understand when government is asking us to digital transaction rather than using cash. Also the free cash withdrawal is 3 times in our city. Resolution i want is refund of the amount and no more charges for such transaction.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
 
3 Comments

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They are deducting some money from account in the name of insurance service.when I refuse that I do not want any insurance.I have all ready they said you have to purchase otherwise you can not open the account in SBI.i am not getting transactions update on phone and email .
I am trying to chasing SBI Officer since 11th June, 2017. But they don't bother to revert on m email - How can I change Interest Rate of my Home Loan
My mobile number is not link to my account number
So please link my mobile number
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