State Bank Of India [SBI] — Sbi atm not given atm but deducted from my account

Address: Gwalior, Madhya Pradesh, 474011

Sbi — atm machine not gave cash but deducted from account.

Hi, i am vinod arya i have an account with axis bank hujrat road branch gwalior. I used their debit card to get cash (10000/-) from sbi atm machine at petrol pump thatipur gwalior on 26.5.17 at 06.39pm. I couldn't get cash since the machine was out of order. Still the amount has been deducted from my acount. I lodge a complaint to axis bank complaint no.[protected]. I also called sbi customer care they said i can't take your complain they said i have to contact axis bank since my account is with. I have also twitt on axis bank. They reply me the concern bank refuge your request. Sbi not checking the cctv footage. Now i dont know what to i am planing to go consumer co. Can you please help me lodging the complaint with consumer court. Thanks