State Bank Of India [SBI] — sbi card advantage plus refund of deposited amount (fd)

Address: New Delhi, Delhi, 110016

Dear team

This is in regards to my sbi advantage plus card - [protected] which was offered to me on my savings account : [protected]

I paid inr 25, 000/- for fixed deposit and used card around more than 4 years.

This year in may 2017 i applied for simply click credit card and got it approved.

I decided to close my sbi advantage plus card - [protected] as i did not want to use two credit cards of the same bank simultaneously.

I called customer care on 3 jun 2017 and requested to close my credit card and release fix deposit.

Around 15 days later i received message that your query/complaints have been resolved.

To confirm again i called customer care and asked them to release fixed deposit they told me that all the lien have been removed and advised me to visit my sbi home branch where i am maintaining savings account to get it released from branch.

I visited branch which is in green park extension new delhi and requested them to release the fd amount. They tried to release amount but unsuccessfully. Even assistant branch manager came to check my account and concluded that there was somethings wrong with fd account and advised me to contact sbi card.

When i called sbi credit card customer, executive apologised for the inconvenience and told me that lien was not removed. He told me that he as initiated to remove lien and it will take further 15 days. Later after 14-15 days i received message that your query have been resolved.

Even last week i contacted sbi credit card customer care and asked your executive what to do to release my fd. Again he told me that there was no issue i just need to visit branch and get it released. I trusted him and visited branch on 7 august 2017 and directly contacted assistant branch manager. He referred my case to one of bank employ.

When that guy could not release the fd i again went to branch manager.
This time branch manager personally checked my account and tried to release the fd and spent more than half an hour to do so. But all in vain.

Then he firmly told me that this particular fd cannot be released from his branch because fd was not issued from the branch.

Even he told me if i present him fd hard copy still he would not be able to release the fd

I again contacted sbi card customer care, again they are telling the same story that there is no problem from their side and ask me to visit bank

Being one the topmost bank of the country they are doing like this. I am really disappointed from their services.

I request you to please look into this and do the needful.

Kind regards

Radhey shyam pal

[protected] (For security reason not providing mob. No which is updated in the bank)

[protected]@gmail.com