State Bank Of India [SBI] — sbi credit card payment settlement issue

Address: Pune, Maharashtra, 411039

Sir / mad
I am debaprasad barick & my sbi credit card register mob no is "[protected]" & sbi credit card no is "[protected]". I am using your sbi credit card from september or october 2016 to till date. I had pending credit card payment round up rs. 42, 000.00 in the month of june 2017.

I had applied for credit card payment settlement through sbi credit card help line number on 26th june 2017. On 29th june (55 days before), i had received call from customer care[protected] & time 13:07). That time mrs "shruti" was talked with me related to payment settlement & finally she told me. If you will pay payment in shot or one time rs. 22, 645.00 before 8th june 2017, your payment will go for settlement. I had asked that time can i pay through online, she told me yes. After that same day, i had paid rs. 22, 645.00 through axis bank internet baking (Time 13:23). I have also recorded this call because of my phone automatically recorded last 200 calls. She talked with me in hindi. Please givevme your email id, then i will sent to you record file.

Then again i had contacted with customer care, but that time agent asked me, you have payment settlement letter. And i told them above (Shruti). Finally he register my settlement compliant & told me contact us after some days. After that, i had contacted customer care 5 to 8 times & i had 3-5 times mail to sbi credit card customer care (Customer. [protected]@sbicard.com) but customer care executives can't listen my recording file. But i told executive by mail, if you are unable to play file, you call me & and i will play this recoding then you can listen. After that they did not respond to me. & next i had 4-5 times mail to nodal officer on 4th august 2017 ([protected]@sbicard.com"&"gm. [protected]@sbi.co.in), they reply me through mail, your problem will be slove by 16th august 2017, but till now they do not response me.

I have no much knowledge of credit card payment settlement. As per your customer care executives, i had paid my credit card payment rs. 22, 645.00 through online without settlement letter. Due to the fault of customer executive.

So kindly solve my settlement problem & tell sbi credit card to settled my credit card payment rs. 22, 645.00 properly (I already paid) and closed all pending payment with last 3/4 months intrest (June+july+aug+sept 2017). Because i had paid settlement payment rs.22645 on 29th june 2017. This is expectation from you. Confirm me as soon as possible through message or e-mail or call.

Thank you & regards
Debaprasad barick

[protected]@gmail.com
Sbi credit card reg mob no-[protected]
Sbi credit card no: [protected]

Problem resister on: june 29th 2017 (70 days+ not solve till now)