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State Bank Of India [SBI] — SBI Utsav Card

I have utilized SBI Utsav card for purchase of laptop at Logtech Trivandrum using the SBI Utsav Card. But it is seen that though the payment has not effected, debit of Rs 10, 000 is made. it happened last thursday. I am contacting customer care, Sending email to various prepaid email ids of SBI. But till date no response received. Amount involved is Rs 10000/- Very disappointing to notice that SBI is not responding. Is this the customer Service they are Providing ?
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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