State Bank Of India [SBI] — serious fraud on sbi credit card

Non functioning of call cenre lines are a major tool in helping credit card holders frauuds on their credit cards thus this deficiency in service to credit card holders. Why not these phone lines be made available on hot lines. Even instead of directly connecting clustomers they say for this press one, then press two such process consumes lot of time even after that there is message that our customers are busy while attending other customers the wait time is more than 15to20 minutes neither the caller is able to disconnect the call nor heis able to hold call for such a long duration. He repents the day he purchased sbi credit card. No complaint detals of frauds are attached