State Bank Of India [SBI] — Settlement of irctc refund

Sir,
I booked a train ticket from my SBI festival rupay card on 06/03/21which was given to government servent with ₹10000 pre loaded balance as a festival advance which will expired on 31/03/2021. So no account no. was register with this only a utsav rupay card was given for transactions.Further due some reasons i cancelled the ticket on 27/05/21.IRCTC further made the refund as per the details mentioned in the photo tagged below, but the amount is still intermittent.therfore kindly help me to get my refund back to my card