State Bank Of India [SBI] — state bank of india transaction cancelled: cash deposit machine accept cash but not credited to my account

Address: Pune, Maharashtra, 411014

Website: sbi.co.in

On 6th aug i tried to deposit an amount of 10000 at the cash deposit machine at sbi atm at kharadi branch pune with my atm card linked to my account, while i was on the last dialog button where it asked confirm, add more cash and cancel when i confirm the amount to be added it showed me that transaction cancelled and did not give the amount back nor the receipt and the amount also did not get credited in my account when tried to check online banking to login it showed as server error and when i called the toll free number and complained about the same they said that even they have a error and cannot take the complaint and they told to call back

I also tried to check my account balance throught the same machine but again the machine said transaction cancelled as it did not have paper to print on

And the same issue also happened to one of the person who deposited cash before me and the same again no receipt

Please help

Sbi account number-[protected]
My contact number - [protected]
Home branch - east camp
Issue at - kharadi bank world trade centre