State Bank Of India [SBI] — stopping of emi on education loan before completion of moratorium period.

Website: www.sbi.co.in

Sir/mam,
It has been almost 7-8 months that i have been going through the hassle of visiting sbi bank (Branch - janakpuri racpc)
For stopping the monthly emi pyment which is being deposited before the moratorium period.
This amount is getting a burden on me and my family as well, the amount which i have to pay is also non static, changes every month.
To sum up the issue, i need to stop this mothly emi from next month at any cost.
Kindly help me out with this issue.

Simran kumari