State Bank Of India [SBI] — Threatening for credit cards (Were just asked for some time)

Address: New Delhi, Delhi, 110062

This is to regarding that today SBI excecutive came to my fiance's home and threatened her for her credit card dues, where I already informer sbi via mail that since her father expired she is going through depression and she lost her job as well, but today is guy named parwez alam ([protected]) has threatened her by saying " i ll see how you ll not make payment, next time i ll come with 4-5 people to your home" . Is SBI going to deal with customers this way. When this guy left me she called me and saying she ll commit suicide. I called that guy and explained him a problem, instead o[censored]nderstanding he said we ll come again and again and ll do the same, if you have problem than make payment. Is this the way bank executives will threaten customers ?

my email is [protected]@gmail.com