State Bank Of India [SBI] — Transaction failed but money deducted

Address: Solan, Himachal Pradesh, 173204

Dear Sir,
I made a transaction of Rs 4312/- for BSNL bill payment(Transaction Ref No IGABCRAAV1) on 10 April 2017. The amount was deducted but lathe status of Bill showed that it has not been paid. I even got a confirmation message from bank that transation has been done.But even after 3 days the status is the same. Neither have I got any refund nor the bill is paid.
I request you to kindly look into this matter as urgent.
Regards
Dr Abhinav Singh Parihar