State Bank Of India [SBI] — Transaction failure but amount get deducted from account

Address: 140406

My name is anita sood having an account in sbp presently sbi.
When i tried to withdraw rs 10, 000 from my a/c on 25th january between 5 pm and 6 pm in the evening from the sbi at octroi (Chungi number 4) the transaction was failed but balance was deducted from my a/c.

I have already complained to the sbi branch sirhind city (Complaint number at[protected]) on 31 january, 2017. We have visited bank branch of several times but have not resonded rather they have misguided us. Till date neither we have recevied any reply of complain nor the money.

I am requesting you to take necessary action
My mobile no.[protected], [protected], [protected]

Thanks and regards
Anita sood