State Bank Of India [SBI] — Transferred Money not credited since last 2months

On 03 Apr 2021, I have transferred the RS. 5000 to my husband's bank account who has the savings account in SBI, Puducherry through the "Phonepe" App.

I have received a transaction successful message but till that amount was not credited to my account. Every day he went to SBI bank and check with the respective staff, they asked for a letter regarding the transaction. He has written and given to them.

But still, the staff saying your request is pending and we will process once get the approval. How long we are waited to receive our money. I don't know either they have understood customer's needs and also not satisfied with SBI and the "Phonepe "App service. After that, I stopped using the "Phonepe " for money transfers.