State Bank Of India [SBI] — unauthorized atm withdrawal from account no. [protected]

Address: New Delhi, Delhi, 110003

Dated;[protected]

To,

The S.H.O.,
Kotla Mubarakpur Police Station,
Kotla Mubarakpur,
New Delhi – 110003

Sub.: Complaint against the unauthorized ATM transaction of Rs. 2, 000/- (Rupees Two Thousand only) from my Account No. [protected], State Bank of India, on[protected]

Dear Sir/Madam,

I maintain a saving bank account with the M-2, South Extension, Part-2, New Delhi – 110049 branch of State Bank of India, vide my Account No. [protected] and ATM-cum-Debit Card No. [protected].

On[protected], I got an SMS from BX ATMSBI, in my registered mobile No. [protected], as under:-

Rs. 2000 withdrawn from A/c xx 1850 on 20/04/18 at BDN ATM BN187301.Txn#[protected]. Avl bal Rs 450.83. If not done by you forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].

Immediately, I forwarded the SMST to [protected] and also lodged complaint by calling[protected] and also I wrote an E-mail to the South Extension Branch of S.B.I., as well as to the GM & Chairman of SBI.

But, after waiting for long, I visited twice to the Branch and met with one officer named Shri Devender and on his advice, I called No. [protected], but the receiver official of SBI in this toll free number told me that my complaint has been closed but failed to inform me regarding the reason of such closure & status of my complaint.

It is very much surprising that despite my multiple emails to the south extension Part 2, New Delhi branch of SBI as well as to the G.M. & Chairman of SBI, I have not received any response from their end, which indicates their customer satisfaction /citizen charter policies and even in these circumstances the possibilities of the involvement of some SBI officials in the racket can’t be avoided.

Kindly lodge an FIR in this regard and take appropriate action as per law of this land and oblige.

Thanking you.
Yours faithfully,

Biswambar Nayak,
740, Bhagwan Gali, Bhola Nagar,
Kotla Mubarakpur,
New Delhi – 110003,
Ph.: [protected]

Copy to the Hon’ble Governor, R.B.I. for the needful at their end.