State Bank Of India [SBI] — unauthorized fraud bank transactions

Address: 721302

Date of Incident:[protected]
Without any Bank transaction and without my authorisation through OTP (One Time Password) to the Bank, Rs. 6000.00 is debited twice (total of Rs. 12000.00) on[protected] from my savings account No. [protected] at State Bank of India with IFS Code of SBIN0000202, although transaction alerts from the Bank show purchases on POS at Google*apple with txn# 332805 & txn# 443851.
This matter was reported to SBI through ‘Customer Complaint Form’ as well as orally through telephone, but I was advised to contact home branch of SBI. Accordingly, the matter was reported to home branch (Kharagpur Branch – 0202) of State Bank of India, through a letter dated[protected], and a FIR against these fraudulent transactions was lodged to the local Police Station on[protected].
Further, these fraudulent transactions were reported to the Banking Ombudsman, Kolkata, with Complaint No [protected], lodged on[protected].
But all these above complaints and reporting have brought no fruitful result till date (after a period of six months) and the amount of Rs. 12000.00 has not been credited to my account, which has been debited from my account by the bank on its own.
Desirable resolution of my complaint: Request a refund of Rs. 12000.00.