State Bank Of India [SBI] — Unauthorized transaction

Address: 560072

Website: Sbi credit card

Unauthorized transaction was done on my credit card on may 4th 2017 and they resolved issue on july 7th but they have charged me extra amount for not paying the unauthorised amount. As per rbi rules within 10 days money to be reverted back. Pls look into the matter as it affects my devil score. I have complaint to them several times over phone and mails but no reply from their end and they are wasting currency on phone calls (Pretty expensive).