Dear sir/mam,
this is with reference to the Service Request number[protected] which i had registered on SBI card app of fraudulent transaction through my credit card on 30th May 2022. I had shared the details which were required for the investigation but still i received the mail regarding liability for monetary loss in connection to events describe by me.
I have shared them the cyber crime complain grievance report and screenshot of communication with NOBrokerRent payments for fraud transaction.
i am telling you the whole event which happened that day. Actually i had applied for the HDFC Credit Card on Card to Card basis and was expecting a call from bank side. The mobile number from which i got call is [protected]. she introduced me her as Meera and told me that she is calling from HDFC Credit card department. you have applied for Credit card of HDFC on card to card basis this is the call for verification so she asked me about my email, mother name, DOB year, and asked me to share the my card front pic only.
I want to tell you here that i have already RBL credit card and when i applied for SBI credit card at that time the bank representative also asked the front pic of my RBL bank Credit Card so it was normal for me but after sometime i received a message of transaction for 10100 rupees, then i understood that it is a fraud call so there i got alert but without sharing the OTP money got deducted from my card. That was unbelievable for me that without telling or sharing OTP money got deducted from my card.
I am requesting you to please investigate it again and please refund the amount in my card because bank is refusing there laibility.
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