State Bank Of India [SBI] — Unfair application of credit card charges

Address: New Delhi, Delhi, 110034

Website: www.sbi.co.in

I am writing this complaint in utter disappointment & worst experience that i had faced while & after speaking with many of your executives on call over a period of around six months. Kindly review a summarized note of the poor customer handling & attached call recordings as a proof of the same :-

1. Was offered a sbi fbb credit card at one of the big bazar outlets & applied for the same.
2. Was given an inr 500 worth of coupon valid for a period of 1 year & redeemable at all fashion @ big bazar outlets.
3. Tried to use the coupon just a few days before its expiry & was denied of any benefits.
4. Called the customer care in the month of december 2016 for the first time regarding the same issue but no proper resolution received.
5. Called again after a couple of days & asked them to cancel/deactivate my card as i was not happy with the overall experience.
6. Got a sms for renewal charges & again called the customer care team to check why the card had been renewed, as i had already asked to deactivate the same.
7. From then, i. E. Dec 2016 till now june 2017, i had spoken with numerous people but all my efforts to make them understand about the problem that i had faced have went in vain.
8. Requesting to kindly take out & listen to all the call recordings held with me regarding the issue that i had faced during this time.
9. Once, after every other month i still do receive a sms asking me to repay my outstanding amount (Which is nothing but the renewal charges of the card).
10. Due to the same my cibil score had also gone down & i cannot tolerate it any more. Six months is a big amount of time to resolve such a pity issue but lack of professionalism from your end has caused this delay.
11. I would request the concerned authorities too kindly take this matter seriously & close this issue asap.

Note : i have a few call recordings that i had with me, which i think are enough to open the eyes of other consumers & the senior management.