State Bank Of India [SBI] — unnecessary charges taken and sms not received at the time of transaction

Address: 313002

Website: www.sbi.co.in

I have account with sbi (Earlier sbbj, hiran magri sector 4 branch, udaipur, rajasthan)

Complaint 1 : with reference to the captioned subject, i want to inform you that 25/- rs charges has been charged twice for cash deposit. (A6/08/2017 and 09/08/2017)

Complaint 2 : i have never receive any sms of cash deposit nor withdrawal from your side as i am paying for your sms service.

I have lodge complaints on their portal and sent mail on their mail id's but still did not receive any response from their side