[Resolved]  State Bank Of India [SBI] — UPI transaction failed but not refunded

Address: Mumbai City, Maharashtra, 400021

Website: www.onlinesbi.com

UPI transaction done via the BHIM app failed. However the money got debited from my SBI account but not credited to the recipients account. I registered a complaint via the app on the same day (23rd Feb 2017). No action by the bank for over two weeks.

Tried to register a complaint on SBI online (https://cms.onlinesbi.com/CMS/). This system refuses to even register the complaint - and does not send back a ticket number as it claims to do.

Tried calling SBI customer service at[protected] several times. They play tricks like putting me on hold and pretending to transfer my call. I wait patiently, but eventually they just disconnect the call without even giving a response.