State Bank Of India [SBI] — Why not eligible for the home loan

Address: Mehsana, Gujarat, 384001

Hello sir,

My father is trying to take home loan. He prepared all documents and ask sbi manager at mehsana, they are saying you are not eligible for this home loan.
They are not giving any particular reason nor they are responding properly. Even they don't know about pradhanmantri avas yojana for lig group.
Instead of that he went to bob at mehsana and they are ready to give loan up to 7 lac. So what is profit of govt bank account and services.

Why always sbi employees don't response properly to elders even to youngsters sometimes. Always person has to go two or more times to get any information or
Any banking services.

I want this loan from sbi and i know in lig we can get subsidy also but as they are not ready to give loan to whom i need to contact for the same.

Hoping for the positive response asap.

Thank you