State Bank Of India [SBI] — without solution and without contact complaint closed

Ticket no. [protected]
I am complain against our branch manager about education loan dispute but without any solution and contact my complaint closed that's not true please help me i want education loan but our branch manager said that they give loan on the base of colletral security but education loan in vidya lakshmi it is no need for colletral so please help me and my complaint closed without contact