State Bank Of India [SBI] — wrong atm debit in my account 101...6295

Address: Pondicherry, Puducherry, 605013

I regret to inform you that i have withdrawn rs.1000/ on 18.08.17 in one of your sbi atm (Lenin street, pondicherry – ihny[protected] but suddenly the atm went of order and not received any cash. But i have received later a sms that the amount has been debited to my account vide txn no.623. This sort of transaction would be reversed later but not done so till date.
On the same day. I went to other sbi atm drawn the said mount of rs.1000/-vide txn no.8060 from my account no,.101………..6295.
I made a complaint in the sbi bank, brindavanam in writing as requested by them on 21.8.17. Though assured that the said transaction will be reversed within 7 days, the same has not been done so.
As requested by them, i registered a complaint to your customer care on 24.8.17 vide ticket no: [protected]. But till date the said transaction not reversed sofar., though assured that this will be reversed in 7 working days.
Hence i am sending this mail to expedite your reply, so that i can proceed further action in this regard.
(V. Ramasamy) 04.09.2017