State Bank Of India [SBI] — wrongly debited reward point

Address: New Delhi, Delhi

Hello,
I used my sbi gold debit card at big bazaar, ambiance mall, vasant kunj, nelson road, new delhi, 110070 on june 05, 2019 (Time - 15:35:14). Bill/invoice amounting to rs. 3438.25/- of my purchase is enclosed for ready reference. To my surprise, i see that the reward points accrued on my debit card (Membership no. [protected], points 3125) have not been booked in my invoice/bill. Upon checking with sbi customer care, it has been learned that the points have indeed been redeemed at 15:36:34 hrs, although i did not receive the benefit. Today it has been almost 2 months sbi customer care didn't give any resolution so far.
You are therefore requested to kindly look into this matter and return the points back to my card, so that i could avail the benefit on my next purchase.