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Stayzilla Complaints & Reviews

www.stayzilla.com
4.3
Updated: Apr 16, 2019
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Stayzilla reviews & complaints page 4

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B
Bindu Binesh
from Delhi, Delhi
May 19, 2016
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Improper hotel booking

Address: 560102
Website: www.stayzilla.com

I had booked a stay at morritt farm stay in kolar through stayzilla on may 12, 2016. The booking order id is[protected][protected]. The booking was for the dates may15-16. I received a mail from stayzilla confirming receipt of payment and of my room along with hotel manager's contact details.
The day before i was to reach the hotel, i got a call from the manager of morrit farms informing me that he too received a mail from stayzilla...
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Shashank Gaurav
from Bengaluru, Karnataka
May 17, 2016
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Online booking

Website: www.stayzilla.com

I booked the hotel on 16-may-2016 and received booking id:[protected][protected].

Also paid 30% of the amount, today received message that my booking is cancelled and contact customer care.

I've been trying to contact them for refund status or modify my booking to different hotel but their telephone numbers are not available, not even they are bothered to reply my emails. This is really frustrating. If the...
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Mangesh Indap
from Bengaluru, Karnataka
May 16, 2016
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Cheat with customer (online bookings)

Website: www.stayzilla.com

Today i booked (Delux non ac double room) hotel delux in mahabaleswar from 18th may 2016 to 21st may 2016. Order id is[protected][protected]. & pay rs.700/- in advance. Now i confirm with hotel management they deny that 18 may already booked then how stayzilla online bookings still open. 2nd all contact details are wrong no.In stayzilla side.
Really fruested for that services, request to you please refeund the amount or give option...
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Barua Arindam
from Delhi, Delhi
May 11, 2016
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Fraud hotel booking - order id: 1360608-3619-1461593054

Address: Chennai, Tamil Nadu
Website: www.stayzilla.com

I have made payment of rs. 3619 for the above mentioned booking id for hotel visco resort, mandi (Hp). And the hotel is explaining that they have not recieved any payment from stayzilla. Therefore, booking is not confirmed.
I am trying to call their customer care number which is not working. Now, suggest me how will i get my money back at the earliest....
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P
Prabish K Nambiar
from Chennai, Tamil Nadu
May 7, 2016
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Refund not done yet.

I have my booking cancelled.Refund hasn't been initiated yet. Its been two weeks now and no response from them. How long will you take to gimme my money back? They should streamline things. Really not happy with the service provided. I have my booking cancelled.Refund hasn't been initiated yet. Its been two weeks now and no response from them. How long will you take to gimme my money back? They should streamline things. Really not happy with...
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A
abs13468
from Mumbai, Maharashtra
May 6, 2016
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Hotel Booking

Address: Mumbai City, Maharashtra, 400092
Website: www.stayzilla.com

HI,

I had booked Rooms through Stayzilla on 26th February, I had paid an advance of Rs. 1, 873/- for booking two rooms for two days at Shree Gurukripa Atithibhaven Hotel, Mathura. Today i.e. on 06.05.16, when tried to confirm the booking with hotel he denied of having received any order from the stayzilla and stayzilla has disconnected their customer care number customer mail ID.

This last minute issue has created...
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Traveller01
from Gurgaon, Haryana
Apr 29, 2016
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Hotels provided were not good and breakfast were not given despite charging

Address: Chennai, Tamil Nadu
Website: www.stayzilla.com

We had booked a room in Rajat Home stay from Stayzilla in Chandigarh for 2 nights and they did not bother to send the confirmation voucher. When we went to the home stay, there were no booking done and when we called back they gave some nonsense reasons and gave an alternate hotel Silver Bells which has pathetic, horrible place. Rooms were spitted with gutka, no wardrobes, no towels, stinking toilets, no service and it literally made us to...
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F
Fatema Moiz
from Mumbai, Maharashtra
Apr 4, 2016
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Receiving messages everyday of 8 month old booking

Address: Chennai, Tamil Nadu
Website: Stayzilla

I have been complaining since more than a month but I continue to receive messages regarding a booking I made in August 2015. There has been no resolution on my complain yet.
This is the message I am receiving -

Thank you for booking with us. We have received your payment of Rs.5642 for your stay at Savshanti Lake Resort from[protected] to[protected]. You will receive your Check-in pass before[protected]. To manage...
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R
rachaiah
from Chennai, Tamil Nadu
Feb 22, 2016
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Bad rooms with insects bad response

Address: Chennai, Tamil Nadu
Website: Stay zilla

My order id is [protected] and i paid full cash when i was paying my cash the owner asks me to pay more money and when i booked a room how can they giv it to others bloody hell its really worst and that to alternatively they give me other room but its full of bed bugs and mosquito no proper water im getting irritated like anything i dont know what you people do but i need money back and im going to other hotel

Please get my...
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P
prizm
from Vepagunta, Andhra Pradesh
Jan 23, 2016
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Resort booking in araku valley

Address: Chennai, Tamil Nadu
Website: Stayzilla.com

I booked a Suite A/C Double room at Araku valley( Vihar Holiday Inn resort) through a website Stayzilla for 23rd and 24th Jan, 2016. I made a payment of 287 Rs online and was asked to make the remaining payment at the hotel at the time of check in. I got a confirmation message and a mail with all the details of the room booked. Immediately, I confirmed a private cab to come down to my place.

After 15 mnts, I got a call from...
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Raunak Mali
from Mumbai, Maharashtra
Jan 9, 2016
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Worst servicing ever (everyone complaints about it daily on twitter PFA screenshot)

If you want to ruin your holidays then stayzilla is THE BEST option I can recommend.

The phone support of this site is such a nice that it will make sure that you get tiered of irritation. you will never ever able to reach out to the same person if you call second time.

also you will always have to explain your problem in detail every time

anyways, here is I am sharing my experience with stayzilla, I...
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Anish A K
from Delhi, Delhi
Jan 4, 2016
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Hotelier misbehaved with family and didn't allow o check in booking made through stayzilla

Address: 491001
Website: www.stayzilla.com

Sorry to inform you that the hotel which I booked in that they didn't provide me to check in with my family. Initially the hotel guy asked for id proof so i provided my govertment id proof (voter id), then he started asking for my wife's id proof luckily she had her driving licence. Then he started saying that how he will believe you people are married even though she is wearing(mangal sutra) unfortunately we were not carrying marriage certificate...
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D
dash123440
from Bengaluru, Karnataka
Dec 31, 2015
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Fraud company stayzilla.com

Address: Chennai, Tamil Nadu, 600001
Website: www.stayzilla.com

Do not Book your stay through http://www.stayzilla.com/ they are based in chennai and are fraud company, I had booked one hotel in Allahabad with stayzilla but upon arrival I found it was stinking, so I did not check in and stayed in other hotel. Immediately I informed them and after continuous followup of one month they agreed to return 50% back but till date I have not received any amount. Be aware of this fraud company......
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S
SantoshJodangi
Dec 3, 2015
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Booking not confirmed

Address: Chennai, Tamil Nadu, 600028
Website: www.stayzilla.com

Hi, I have booked 7 room in Hotel Keerthi, Belgaum and 2 rooms in Kshema in on 19th dec 2015. I have received the check-in pass from Stayzilla but I contacted the Hotel but they saying no single rooms booked by my name. I'm following up with stayzilla but no single answer I am getting. And Stayzilla has to refund me 750 rs extra amt, that amt also not credited. below is company address: Rams Swathi Towers, Durgabai Deshmukh Road,...
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sachdevjp
from Ahmedabad, Gujarat
Nov 19, 2015
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Cheated in hotel booking & no refund till date.

Address: Ahmedabad, Gujarat, 380054
Website: www.stayzilla.com

This is to inform you that I had great inconvenience because of cancellation of Hotel Rajveer, Mandvi, Gujarat booking after payment, confirmation and issue of Order no. I was told 2 days earlier that my booking has been cancelled & they suggested alternate booking at almost double the original booking in the same hotel, but since I already had bad experience with stayzilla, I thought that I may face similar situation and lose higher amount...
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saraswati iyer
from Mumbai, Maharashtra
Nov 4, 2015
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Cheated on a hotel reservation, money already taken

Address: Chennai, Tamil Nadu, 421201
Website: www.stayzilla.com

I was searching for hotel stay on the 29th Oct as my sister is getting married on the 8th of November this year. I wanted a stay option near khar linking road. A webchat executive from stayzilla suggested hotel linkway khar west. All confirmed and money paid and I got a confirmation from stayzilla that reservation is confirmed on the 29th of Oct at 3pm. At around 10 pm the same day post taking money from my account I got a mail from stayzilla...
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Pedroseth
from Hyderabad, Telangana
Oct 28, 2015
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Pathetic service and no refund guarantee

Address: 600028
Website: www.stayzilla.com

This is regd. Pathetic facilities and services of PalmCoast beachresort, Chirala, booked through Stayzilla and suffered two nights with my family. No attempts were made by Stayzilla team to fix the gaps. Instead they deny any refund saying “We have already made payment to hotel hence cant refund”. Escalation team (Thomas, Phillip and Uma Mageshwari) are absolutely pathetic/disgusting in their customer service approach and don't...
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A
Ashutosh_roy2404
from Mumbai, Maharashtra
Oct 24, 2015
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Refund of Booking

Website: www.stayzilla.com

Refund of hotel booking I was trying to book hotel accommodation through www.stayzilla.com on date 17.10.2015 for stay during 12th nov 2015 to 14th nov 2015 in hotel kumar plaza, matheran. To my surprise, the reservation was automatically done for the dates 15th nov 2015 to 16th nov 2015 n hotel kumar plaza, matheran ., which i came to know only after payment for the transaction matured. The website is not at all transparent & user friendly...
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M
Manuel Anand.D
from Erode, Tamil Nadu
Oct 20, 2015
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Fraud and fake booking and no response from their end

Address: Chennai, Tamil Nadu, 600028
Website: www.stayzilla.com

Stayzilla is a fraud, fake .com Simply collecting money, taken credit card pin no etc from the customers and not able to do any booking against the order no.[protected][protected]. Upto collecting money they said the rooms are available, after collecting money they are saying that the rooms are not available. Regarding this we made more than 25 calls sent mails, but there is no response from their end. What Government going to do...
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V
virajdaiya
from Bengaluru, Karnataka
Oct 8, 2015
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False Commitment & No refund

Address: 600028
Website: stayzilla.com

Hi, Would like to bring into notice about the false commitment Stayzilla.com makes. On 29th Sept'15, i had made a payment Rs. 1300 towards a room booking in Hotel Disha Palace in Shirdu for 2nd Oct'15 Check in & 3rd oct Check out for 2 Triple A/C room for 6 adult. I had received the payment confirmation too. Next day i get a call from them stating rooms are sold out. Then they suggest a substandard hotel of accomodation & in return...
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