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Sterling Holidays Resorts Complaints & Reviews

www.sterlingholidays.com

2.7

Updated: Jan 31, 2025

Complaints 436

Resolved

226

Unresolved

210

Good! Sterling Holidays Resorts values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sterling Holidays Resorts step up their efforts to fully resolve all complaints 👍

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Sterling Holidays Resorts Sterling Holiday Resorts - Beware

Sterling Holiday Resorts - Beware of the biggest fraudulent time share company

Membership with False Claimed Facilities

Most useful reviews

Fraud by sales executive Paras Shah

annual maintenance charges every year without information

Featured stories

Sterling holidays resorts looting money in terms of Membership

Sterling Holidays Resorts Struggling to get a Full refund of the advance amount paid

Fraud on payment processed against EMI

Sterling Holidays Resorts reviews & complaints page 9

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Address: 115,III rd phase, Roop Rajat township,pal road,near bhadu market, Jodhpur, Rajasthan, 342001

Membership id 12222388
Dear sterling team,
At the time of giving membership ur executive told me that i have to pay the asf only in the year when i want to go, not every year, but every now and then you are sending me the messaging fr the due asf.

I want to go to mount abu fr 5 nights in second or third week of june, and i have been paying the asf from last two years, and have not utilized a single day, then...

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Address: 190/1201, g.h.b. , bapunagar, ahmedabad, 380024, Ahmedabad, Gujarat, 380024

I went to ahmedabad office and mr kadri explained me and my wife about plan for 1 hr
For 25 year of membership i have to pay 237000 ruppes.
And i paid 35565.
Very next day a call came and they told me. I have to pay 7700 ruppes every year
And here i was being cheated.
Now total amount become 427000.

They are cheating customers at the time of explanation by hiding extra charges.. And once...

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Address: Chennai, Tamil Nadu

My membership number is vts 20468, and i am member of sterling times share since 1994 under 99 years lease agreement.

I have utilised the services of the company only twice or thrice. My observations areas under:
(A) aac started by company is a breach of trust with customers, specially customrs who are more than 20yrs old.
(B) aac being charges at exhorbitant rates. Apart from aac charges they are again charging...

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Address: New Delhi, Delhi, 110035

I booked a sterling agra resort for 2 days on 26&27 january via voucher number. 032-m[protected]. On reaching at destination i was informed that due to overbooking i can't be given room and would be accommodated in another hotel nearby. The room in another hotel were unclean with poor standards. On refusing to accept i was threatened to do as i may with no other option available. (It being an extended weekend). Ur guest relations officer at...

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Address: Chennai, Tamil Nadu

A total of 7 reminders have been sent. See Mails below. Customer ID: 1216167.
Have written to Mr. Manavalan regarding unexplained deductions as follows:

1. Not received any "Resort vouchers" which are said to have been issued to me for Rs.3000/- . Also, I did not get any white goods for Rs.9560/-;

2. Had fully paid up the product costs in 2016 itself which included service tax "in full".
This was...

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We bought sterling holidays memebership last year & paid a handsome amount for 25 years membership on promises of a good holiday experience. Our membership id is 1238186.
We got our first booking confirmed with voucher number 034-m[protected] regular holiday check in 20-01-19 & check out date[protected].
We booked our return air tickets for 4 people for goa for nearly 37500 & we were on our way to amritsar airport on 18-01-19...

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Website: sterlingresorts.com

We were called 1day before booking that there is some political issue n disturbance in varca near resort so we have to cancel our booking. We said we will visit the resort n see if any problem is there but they insisted that we can not allow u to go to that resort as cabs r not allowed there and all bookings has been cancelled. They asked us to pay rs. 3800 per night to book another hotel. As we had flight bookings done, we had to book...

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Address: Surat, Gujarat, 394601

Hello dear sir o mam.
I dipika chunawala is highly disappointed with the company's commitment. I registered myself with ur company on 16/09/2018 through ur employees sajan pandey from mumbai branch in surat. We happily took ur memberships but due to some circumstances we had to cancel our membership n on the 3rd day that is 18th sept 2018 i informed him. Even on the verification call from chennai too i informed about the situation....

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Address: Mumbai City, Maharashtra, 400003

Website: www.sterlingholidays.com

Sterling holidays vacation ownership plan

Membership no. 1200314
Shabnam m. A. Sayani

My case is similar to case of mr. Nimesh bhodia, whose complaint dated march 2017 to your website is very identical to mine.

I have communicated my complaint & gross dissatisfaction towards defficiency in services since year 2012 via several e-mail & notices but has fallen in deaf ears.

Sterling...

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Address: 400703

Why only 72% customer complaints are resolved if there are no pending cases then what happened to the 28% of the unresolved cases. Are they not properly addressed at all to the satisfaction of the customers.
This is very poor show by a company in hospitality section and you are not hospitable at all.
For hospitality section the customer satisfaction index (Csi) should be at least 90% if not 99.9%.
You must take care...

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Address: 400703

1. Mis - selling:-while taking membership sales person promised gifts which were not provided. Lot of rosy pictures were presented on the benefits but nothing came forward. On the contrary, to get the membership kit it took 45days which is not even required by any govt. Establishments who are poorly rated for inefficient services.
2. Improper system and communication: i requested through email and on phone not to produce cheque in...

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Address: 400095

Mr. Mohammad hussain came to my office to explain me the membership. We we're discussing in the evening, while selling membership, he clearly stated that if i want to cancel the membership then i will receive 100% refund within 15 days. He also insisted, that if amount is not debited, he will not be able to provide offer. He said same multiple times and although i was telling him to do the payment tomorrow, he insisted multiple times to do...

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Dear team
I have visited your resort at lonavala, maharashtra on 11 november 2018. I am sorry to say service is very bad. We have reminded 4 times for room service but still same is not done and told to do by 10 mins every time. On calling reception they are giving exeuses and told me to do complaint were ever i want, is this service is given by sterling resort....

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Address: Valsad, Gujarat, 396001

Hi,
Name: manojkumar vishwakarma
Mob number:[protected]
Email:[protected]@gmail.com

I don't have any membership i'd yet because i registered yesterday only.

I am leaving in valsad gujarat.
I taken the membership of sterling holiday resorts limited yesterday on 28 october 2018. I paid 94840 rs and 4 cheque of 23710, 5581, 5581, 100rs. But i don't want to continue this membership....

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Address: Chennai, Tamil Nadu

The co without raising a machine numbered invoice and recording the co gst no / (Earlier service tax no) has been forcing members to pay amc for the one week annual holiday purchased by members for 99 year plans / 25 year plans of the one week holiday @ rs 5700 per year to rs 7500
The corporate governance is in a mess as the books of accounts are to be maintained on accrual basis where the invoice is to be raised first is a major violation...

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Address: 560097

Hello. My name is kowsalya. The sales person from sterling holidays came home on thursday. He spoke to us about the plan and when we said we will think about it and let him know... Somehow he forced us into buying the plan. Now on friday i was looking for some details and got to know that there are many complaints against the company and i wasn't comfortable with them anymore and call the sales guy kiran for cancellation. He offerred for...

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Address: 802301

This is ranvijay singh. I am a new member of your company and my membership id is 1239572. I was sold this membership by mr abdul sharooqe of kolkata. He committed to give free food coupon worth rupees 10000 and 2 free rci week while taking membership fee but now he and others such mr dubro and mr ankan and one madam all from kolkata branch to whom i discussed this issue is not responding to my calls after listening. I just want to know is...

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Address: Durg, Chhattisgarh, 490001

Website: www.sterlingholidays.com

Hi, this is case of fraud and cheating by Brands like sterling India.
there was a call to my wife in the month of march 2018 from sterling holidays by mr. gaurav kumar saying that she has been selected to get some holiday free offers. we both went there but there they started selling their product with lots of offer like free coupon, with easy payment terms (EMI) with flexibilty of payment. considering that we purchased a plan with...

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Address: 600020

I got a call from sterling on 20th sept and they also contacted my friend and asked us to come with our wife for 45 mins on the same day. They insisted to come on the same day and offer us 2 movie tickets and 2 night 3 days free voucher of sterling holidays
I went to tanishk showroom, bhilwara, rajasthan along with my wife. They had a long conversation with us to take their 25 years membership and i told them that will confirm about...

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It has been 10 days that i have enrolled in sterling holiday membership and since then i have only realised that all the attractive benefits and facilities demonstrated at the initial moment were all fake assurance which were used to lure me into the trap. The start was through a phone call asserting me to provide free ‘2 nights stay’ in their resort, and an offer for sterling membership for which i had to meet sterling salesperson.br...

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