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Steve Madden India Complaints & Reviews

www.stevemadden.in
1
Updated: Aug 1, 2023
Complaints 46
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3
Unresolved
43
Bad 😕 It seems that Steve Madden India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Shoddy Quality of Shoes

Most useful reviews

1
pathetic product quality
1
Signature slip ons leather got chipped in just a few days
1
havent received my order

Steve Madden India reviews & complaints(46)

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S
shekhar05011994@gmail.com
Aug 1, 2023
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Rong product

Address: G 262 dakshinpuri

Mujhe Rong product bheja h isliye Steven madden se koi bag mat mangwana bhej ke return ya refund bhi nahi karte inko complaint se bhi koi Farak nahi padta...
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A
Aasia Rahman
Apr 16, 2023
Apr 18, 2023
This thread was updated on Apr 18, 2023
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Amount debited but your store says they never received it

I made a payment to Reliance India Limited on[protected] a payment of 10, 098 transaction Id[protected].

The amount has been debited but i get the same response that it has not been received on your end . Its been more than 3 months . I'm now filing a proper FIR against your store ASAP. No proper customer care has been entertained by your side....
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N
Neeti Gaur
Jan 5, 2023
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Maxout shoe SKU 410353801003

Website: Steve Madden.in

I purchased a shoe from Steve Madden online India website ...it did not fit well so was returned.
It's been 10 days but no refund has been received in my account moreover the shoe is also with the company back to their warehouse...my money is stuck and no resolution till now!
I am fed up with this service as their customer care in India is very rude and slow. They keep asking to wait and wait....
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S
sol22
Dec 5, 2022
Dec 7, 2022
This thread was updated on Dec 7, 2022
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Delivery

Website: Steve Madden India

I have ordered a bag from Steve madden and it has been several days and there is no update regarding the bag. I tried to contact the customer care, but they are not picking up and even they are not responding to the mail. It is very pathetic to see such a big company doing this. Don't ever do the same mistake guys. HUGE SCAM...
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V
Vanshika0605
from Kolkata, West Bengal
Oct 12, 2022
Oct 13, 2022
This thread was updated on Oct 13, 2022
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Incorrect size of shoes

Address: 54/10D C DEY road. ACTIVE ACRES

I would like to return my order. The size of the shoes given is wrong...
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R
Rimpy Darpan
from Panchkula, Haryana
Oct 9, 2022
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Heels

Address: Panchkula

I have purchased Steve maddan heels from elante mall Chandigarh on 15th April . Which they told me to exchange it I don't like but I dint exchange it somehow . And I have worn it just once . It's leather from heel is coming out and it's shape is changed.kindly exchange it ....
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U
Uzma Yaseer
Jul 18, 2022
Dec 19, 2022
This thread was updated on Dec 19, 2022
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Im complaining about flat slippers

I purchased this pink slipper for Rs 5500 hardly a month back and just wore it once and the leather of it has started coming out… i went to the store at jio mall from where i had purchased and they were like this comes under wear and tear … a 5500 slippers gets weared and teared in just one time wear is very disappointing…. I would request u to pls return my money back as the quality is not gud at all …...
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Z
Zoafshen Q
Oct 2, 2021
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Kassandra heels

Address: Delhi

I bought a footwear 4 5 days back
I wore it for half an hour and it started giving me pain and that also extreme pain . I went to Steve Madden store and they denied to exchange it...
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S
Saroj Chaudhary
Sep 24, 2021
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Product related complain

I bought heels worth rupees 9000/- from Steve Madden store Phoenix market city.
My heels are in worst condition now how can a shoe worth rupees 9000/- be of such bad quality....
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A
Atul00004
Sep 6, 2021
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Manufacturing defect after 1 wear only

I purchased a steve madden shoe from elante mall chandigarh outlet on 1st of september 2021. I just wore the shoe for 2-3 hours and my foot coming out of the shoe as it got spread. I was given gurantee of exchange for one year if there was any defect. When i reached the putlet to get a smaller size, they clearly denied saying it is wear and tear. How can such costly shoe get wear and tear in just 2-3 hours. Highly dissatisfied. Will not ever...
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G
Good Trim by Mehak Sethi
Dec 21, 2020
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Signature slip ons leather got chipped in just a few days

Address: 157, 2nd floor, state bank nagar, paschim vihar, New Delhi

The skin (leather has started peeling too soon. I hsve very recently purchased these shoes from Steve madden and it’s started to peel off. Need s fix cor the same...
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U
Urshita
Apr 29, 2020
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im complaining about a wallet I bought t from the cochin branch in lulu mall

Address: Steve Madden , Lulu Mall kochi

I bought this wallet beginning of March from the branch you have in Lulu Mall, kochi and I hardly have been using it since the lockdown and already the wallet is peeling off ..I couldn’t go back to the store since the lockdown.i was very disappointed to see this ....
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Z
zaneleb
Feb 27, 2020
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ripped shoes must be fakes!

Address: Steve Madden STORE, RCITY MALL, LBS Rd, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, Mumbai City, Maharashtra, 400086

At first i was concerned when my shoes bought from the steve madden store in rcity mall were unravelling & "threading" and soon after the zipper started jamming, and in a very short space of time the "leather" straps had loosened to such an extent my own shoes felt 2 sizes to big despite the fact that i had hardly worn this pair of shoes more than 5 times. The real worst part came when my shoe tore off my foot while i was at work and i had...
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T
Triloktater
Feb 20, 2020
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pathetic product quality

Address: Udaipur, Udaipur, Rajasthan, 313001

Wanted to give feedback to the steve madden shoes i bought from shoppers stop bandra mumbai.

1) stitch quality of the product is very bad, i wore the shoes 5 -6 times and the stitch began to open up, this is not expected at all from shoes worth 7000 inr.

2) no comfort at all in the shoes, if i wear this shoes for straight 2 hours then i feel that there is unwanted discomfort in sole of my feet and then it further...
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S
Sanrachna
Feb 16, 2020
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havent received my order

Address: New Delhi, Delhi, 110063

I placed an #[protected] on 2nd feb and haven’t received any information regarding my order since then. I have been calling and emailing your customer service helpline constantly and haven't gotten any response. Such lousy service is a shock from such a well known company. The occasion i was supposed to wear the heels at is right around the corner.
Please look into this matter, if you can’t deliver it as soon as possible. I would...
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B
Biru1
Feb 8, 2020
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stole

Address: New Delhi, Delhi, 110068

I ordered the stole from the delhi, saket, select city walk store on 13th jan which was delayed. I went to store and they asked for new order to be generated and ordered again on 21st jan'20.
Till date it is not delivered.
I asked them to cancel the order as i am totally pissed off with these cheap staff.
They never returned the money and asking to share mybank account details. Why the hell i will give them my bank account...
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S
Swap06
from Nurpur, Uttar Pradesh
Nov 22, 2019
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very poor quality of shoes

Address: New Delhi, Delhi

I brought heels from steve madden one month back and worn it just once. Got such severe shoe bite and cuts all over my feet. Even after 15 days, wounds haven't heeled. I have used heels from several brands, but never had such bad experience. I went back to the store (Select citywalk, delhi) but they refused to acknowledge my complaint. I am never going to use these shoes again. Very poor quality, not expected from such a renowned brand....
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K
Kunal Deotale
from Mumbai, Maharashtra
Nov 1, 2019
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watch

Address: Pune, Maharashtra, 411041

I have purchased a steve madden analogue white dial women's watch - smw024as-nb in april from amazon.in sold by giordano and more but now it almost 6 months now i am facing a problem in that watch. The watch is getting stops sometime then i have to move the key then it starts working. The watch is in the warranty period. What i should do now. Is there any service center in pune for the steve madden watches so i can directly go there or else...
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J
Jain2001
from Mumbai, Maharashtra
Oct 2, 2019
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poor quality of your shoes - elusion natural

Address: Flat 3001 Indiabulls Sky Building, 882 Senapati Bapat Marg, Mumbai City, Maharashtra, 400013

I bought your elusion natural shoes (Size 7.5) and am totally disgusted to report here that their quality was so bad that the shoe skin of both shoes started peeling off within a short time of starting to use them. This despite taking good care of the shoes. It was totally unexpected from a prestigious brand like steve madden.

Regards

Juhi jain...
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R
Rubix cuber
from Gurgaon, Haryana
Sep 27, 2019
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poor quality of the product

Address: Delhi, New Delhi, Delhi

Hi bought a shoe in the month of july from steve madden promenade mall delhi. After two weeks the shoe opened up from both sides and the upper starting cracking. I went back to get it replaced only to be told that they don’t have the same shoe anymore. Neither did they give me a credit note. I was forced to buy heels in place of those shoes at an additional cost. Now after one one use the sole of these heels have also started coming off....
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