Supertech — Basera money refund

Address: Gurgaon, Haryana, 302021

They have not provided the money they ought to give us back in case the draw is not in our favour. We have been asking the money time and again and they are not replying anything. We need our money back as soon as possible. Can we file a complaint against them in police. Need an urgent resolution as supertech can't held the customer money like this.