[Resolved] Supertech — denying to refund the amount when cancelling the booking.

Manishrawat86

from Noida, Uttar Pradesh

Jul 22, 2017

Address: 110092

Website: www.supertechlimited.com

I have invested in supertech golf, yamuna expressway village 2 bhk 1000 sq ft unit no. C404 in 2014
And when i am in need of money and cancelling the booking, team is saying we can not refund the amount, better you invest in some other unit. There are cancellation charges of 15% which is costing me around 5 lacs and i agree to bear that loss but still they are denying the refund. When we sign the terms and conditions there is nothing mentioned that they won't refund the money and invest in some other unit. It states that they will deduct the 15 % and refund the amount. Then why the hell there are formalities to sign the terms and conditions. I have been contacting the team since 3 months on mails and met mr vaibhav in crm. But they all are least bothered. Soon i am going to file in consumer court.
This could happen with anyone. So when you are in need in money and in case you want to cancel your booking, keep in mind that you won't get your money back in any case.

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Aug 24, 2017

Complaint marked as Resolved

Supertech customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Supertech Customer Care's response Dear Sir,

Greetings...

It is quite unfortunate that you have placed a request for the cancellation of your unit. We would hereby like to stress upon the fact that cancellation of your unit is not a solution for the same. Besides being a time consuming process, it would be basis the company policy. Being one of our esteemed customers, we request you to continue your booking with us and provide us an opportunity to serve you. We assure you that if you have any issues pertaining to your booking, we would get those resolved at the earliest.