[Resolved]  Supertech — Possession conflict - wrong possession date committed b9-1905

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.supertechlimited.com

Booking date 09.05.2016
Order no. stc \ booking \ 2016 \ 3069114
Flat/ space no. (r018b901905/ flat # 1905)
Floor 19th floor
Super area 890 sqft
Tower/block b9/b9

1) the sole purpose of booking this flat on 30th april 2016, was to cater to my need of shifting my elderly grandparents to a city with better hospitals, convenience and lifestyle.
2) my grandfather is suffering from obstructive pulmonary disorder (copd). shifting to supertech was hope for his treatment due to hospitals in vicinity.
3) when i booked this property, i was assured that the possession of this flat is in november. the website still shows it is dec 2016.
4) my grandparents have packed, settled their affairs and are ready to shift from a place where they resided past 25 years.
5) my mother, took her annual leaves and traveled from uae to india just to assist this pursuit.
6) we have paid inr 2.5 lacks for furniture, which is due to arrive on 26th november.
7) upon arrival to check the flat, she is told that the flat is undergoing finishing and will take 4-5 months more.
8) i immediately called mr. mohit to consult upon the same, and i get a response to contact mr. pankaj (who is not even in premises of eco village 1, he is in eco village 2).
9) and later mr. mohit says he is busy with a client. (it’s embarrassing as my mother who is an nri, who travelled all the way from uae to noida, was standing on supertech premises and mr. mohit is too busy to even realize the situation, forget providing a solution).

I am very disappointed. this deal is unethical. it has caused me
A) reputational loss,
B) loss of my mother’s annual vacation,
C) loss of her time and funds to travel to india to cater this commitment,
D) loss to my elderly grandparents and their efforts of packing and arranging a shifting of home.

I am clueless what to do about:
A) the furniture worth inr 2.5 lacs which will be delivered on 26th november to supertech.
B) arrangement to cater my grandfather’s urgent medical need.
C) reputational loss.

I have sent a final notification to cancel my booking and advise how much time will it take to refund my money.

P. s. mr. mohit (salesman): i am a professional as well, and i am also a client that you once very eagerly convinced with false commitments. please learn some values and ethics before you tell existing customers of how busy you are as i assume you at least value other people’s time too.