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Supertech — possession not given despite of complete/final payment in june 2017

I had booked a 2 bhk flat in the eco village ii of supertech in 2010. Flat number 107, tower number b12a.in june 2017 i had made full/complete payment to supertech and they also issued ndc. But till date as on 03.07.2018 they did not handed over physical possession of said flat to me. No body pick up the customer care phone. Please help what should i do?
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