Supertech — Refund not initiated

I have applied for Supertech Basera Unit 592 sq feet with application no. 9897 and there is no update on the same.
I am continuously chasing crm team from Aug 2015 but still no resolution.
There doesn't seems any response and no refund has been initiated till date.
Don't Know how Supertech is standing in real estate with customer dissatisfaction.