Svkdt Travels — Reckless behaviour

21 April 2023, Friday.
The bus was booked for at 6:45pm - Vijaywada to Bangalore.
The pick up point was at Varadhi, 6:45pm.
Left by 6:15pm to avoid traffic, but due to multiple Uber cancellations got a little late, then due to traffic it got late to reach my stop. The conductor person called to ask when i would be reaching, but when i said 5 minutes and it's late because of traffic, he started to speak rude. I told him I'm coming, it's just the traffic that's getting me late., But the bus left.. i went to my stop to see no bus.
When questioned, they were speaking very rude, and very carelessly, infact a very ridiculous behaviour. This kept continuing.. till I lost my calm. They made me go all the easy to Guntur bypass stop to get into the bus.
I paid for the seat, I have a seat reserved for me, and they don't even have the sense to wait. When i tell the driver the above mentioned, he asks if i paid him ? Or is he getting money? .. just going overboard with every sentence. Very rude and reckless behaviour, very unacceptable.
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