Symtten — Didn't received product

I ordered 2 perfumes my symtten app, got only 1. Though I raised a complaint to symtten but they didn't took any action by giving a reason that the images of the product are not given by me. But tell me how will I provide the images of that product which I haven't received. Even they refused to refund and take further complaints. Strict actions should be taken, they are fooling people doing frauds with them.