Tamil Nadu State Transport Corporation [TNSTC] — Bus conductor not stopping the bus in right stop.

This is Abitha. Bus no: TN 58 N 2571
Journey : Periyar Nilaiyam to Thirumangalam. Incident date and time : March 18, 2023, 5.32 PM.
The bus conductor is very rude. One old lady bought a ticket for Mulakaranai she told him to stop the bus in Mulakaranai but he said the bus is crossed the stop. Then he stop the bus in Thirupparankundram. He also scold the old lady.
The conductor is wearing gold stud in his ear. Please do something for that. This incident is still rolling my mind. This was very bad journey.