Tamil Nadu State Transport Corporation [TNSTC] — Bus driver was rude

The bus driver and conductor was not aware of route details. It is 570S deluxe bus number TN 01 AN 3654, PAJ 1865 from CMBT to siruseri. It was around 6.15 pm on 26th feb 2023. I asked conductor about route that where will be the stop, he didnt know the routes. I asked driver about route, he shouted at me for no reason. But, he played songs using bluetooth while driving with high volume. This is so frustrating. He should not have shouted at me in front of everyone.