Tamil Nadu State Transport Corporation [TNSTC] — Not Provided a Good Customer support

Address: 1/1-25A TS GOPAL NAGAR, WIMCO BACK SIDE,

Sir,

I boarded the bus on 1st Nov 2023, from Chennai Coimbad to Rajapalayam, around 9.00 p.m. i am carrying with the laptop worth 1Lakhs Rupees.

The bus normally takes break in the bus stand the same will happen in the day also morning 8.10 am. onwards bus stopped at Madurai bus stand, and the driver said 5mins bus will be halt here in front of the bus toilet is there so i entered the toilet but i am not informed to conductor and driver because only 5 to 7 members in the bus so the driver seen before i entered the toilet.
after 6th min the driver and conductor not waiting for me, they have left from the bus stand. I dont have the driver number because i taken the open ticket in the bus. so, I asked the nearby buses, and they said u discuss with the timekeeper then i asker the timekeeper he also don't know the person who driving the bus and conductor name also. the conductor did not count the heads and trip sheet before leaving the bus. then I contacted the motioned costumer care numbers they also don't know the driver and conductor so inform my father to send Rajapalyam bus stand and catch the bus mean while i catch another bus to follow with TNSTC bus on the same route. finally, I found the bus around 60 km away and i stopped the bus and bring my Luague.

In the case the mistake is done by TNSTC staff. They give a mental pressure to me and wasting of money and time.

please help to convey my below suggestions to the TNSTC.
1. Please inform the customer care all the vehicle no and driver and conductor numbers. It these details are they are immediately stopping the bus.
2. Please inform to recount the head and ticket.
3. [protected] / [protected]/[protected] this customer service is not providing full support about the trip because they don't have such details with them. because they we are from the private party.