Tamil Nadu State Transport Corporation [TNSTC] — Ticket booking confirmed PNR number not received from TNSTC website

Address:	Vembangudi east, keeramangalam post, aranthangi taluk, Pudukkottai district - 614624
Website:	tnstc.in

Hi sir,
I'm kabilan rajendran from Pudukkottai-tamilnadu. Today i booked two tickets from Pudukkottai to Chennai (bus trip code: 2005PONCHEAC, departure time:21.05pm seat no:35w & 36A) in TNSTC portal through online transaction (G-pay). Payment has been debit from my account, but I didnt recieve message or mails regarding PNR number.

We reached Pudukkottai bus stand on-time and informed this issue to that bus conductor and checking counter staff. I checked the bus chart my name and co-passenger name mentioned in bus travel chart we showed our proof voter ID updated in website, but they didn't allow us to travel in that bus without PNR number. Hence, I kindly request TNSTC to refund my ticket fare payment charges

Passenger name: Kabilan rajendran (29/M)
Co-passenger name: karthik rajendran (32/M)
Ticket fare: Rs.1, 135
Trip code no: 2005PONCHEAC
class of service: AIR CONDITIONED
VIA route: Trichy
Route no: 140AC
Departure time: 21.05 pm
Service start point: PONNAMARAVATHY
Service end point: CHENNAI-PT Dr.M.G.R.BS
UPI transaction ID:[protected]
Payment mode: G-pay app (online transaction)
Payment to : state transport corporation (State transportcorp.[protected]@hdfcbank)
Payment from: KABILAN R(HDFC BANK)
Google transaction ID: CICAgJCrzZ76Gw