Tamil Nadu State Transport Corporation [TNSTC] — Tn58n2422 bus conductor and driver rude behaviour and not allowed me to travel

Dear Sir/Madam,
My name is C. DHANALAKSHMI, I am working as a Branch Manager in Public Sector Insurance Company at Dindigul.

I am regular traveller in TNSTC bus from Madurai to Dindigul for past 2 years.

Regularly, I am travelling in 08.20 a.m Tiruppur Bus or 08.30 a.m Coimbatore AC Bus from Madurai Arapalayam Bus stand to Dindigul Bye pass.

Likewise, today 11/03/24, when we try to get in into the 08.30a.m Coimbatore bus TN58N2422, the conductor of bus refrained us to get into the bus, saying only passenger to Coimbatore alone is permitted to travel in that bus, ask us to take another bus and used unparliamentary words in the public.

Even after we explained that we are regular passenger in this bus and we will be late to office if we missed this bus., both the driver and conductor of this bus behaved very rudely on us and they let us down from the bus and used singular words in public place in Arappalayam bus stand.

When we ask them that is there any changes in the bus stop rules to do not permit intermediate stop passengers, they replied arrogantly, you may go anywhere and complaint to anybody else, we will not fear about anybody.

Sir, i am working at central govt public sector company and using public transport everyday. I am never come across this kind of arrogant and disrespectful behaviour from any driver and conductor. They not even see me as a woman passenger and used unparliamentary words in front of all passengers and not allowed me to get into the bus till last minute.
Finally, I need to take another bus because of this persons.

This situation creates me mental agony and distress, I feel like I am ill treated by your staff in front of public.

Hence, I humbly request you to please take necessary action against them and please make sure safely of women passengers travelling in Govt Transport .