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Tamil Nadu State Transport Corporation [TNSTC]

Tamil Nadu State Transport Corporation [TNSTC] — Two times tried to book a ticket.. amount debited but ticket not booked

I booked ticket from chennai koyembedu bus stand to tuticorin on 23.12.2022 for 24.12.2022 timing 7.30 pm 12w seat ultra deluxe setc bus. The transaction was completed and amount 950 has been debited from my account but the ticket was not booked and showed error occurred.As the ticket is not booked, I tried another time for the same ticket after sometime.I received the same error .Two time the amount was debited but ticket not booked. I have the receipt for my payment please refund my total amount 1300 as soon as possible.please let me know when will I get back my money.I have attached the 2 transaction details as photo .Thank you.
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Comments

Is this refund process involve any SBI voucher ?I am receiving calls to use the voucher to get my refund amount. As I am not comfortable with that refund process, I denied to do it.Please let me know when my refund amount will be back and how to proceed. Thank you
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    Head Office, Thiruvalluvar House, Pallavan Salai, Chennai, Tamil Nadu, India - 600002
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