Tanishq Jewellery

Tanishq Jewellery — earrings

T Tenaz24 from Mumbai, Maharashtra Aug 29, 2018

I had purchased a pair of drop earrings (Variant no. 552812dfjaaa00) vide invoice adh/cm/12507 dated 17.11.2017 from tanishq at link road, andheri west. The earrings were represented as being 14 karat gold with the entire earring being gold in color. However, after usage for a few months, i observed that the color of the gold in certain parts of the earring were turning black. On washing the ornament, in an attempt to clean it, the color washed away revealing that the earring had a black stone embedded in it. I was surprised and shocked to find that the gold earring had another stone on it which was camouflaged by painting it yellow in color. I have approached the said branch who have attended to me vide ccaf no. Adh181329 dated 18.08.2018. However, after a lapse of 10 days they have informed me that they are unable to help. As a customer to a tata group company, i feel cheated and that the ornament was misrepresented as a gold ornament. I request that some solution be provided to me. Was this information helpful? No (0) Yes (4)
Tanishq customer support has been notified about the posted complaint.
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Titan Company Customer Care

from Pune, Maharashtra

Sep 2, 2018

Dear Tenaz,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 29/08/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

CK BASU

from Kolkata, West Bengal

May 14, 2019

Your consumer care always non-responding, non-cooperative, keep the case pending for indefinite time and never keep word of coming back (telephonic call back). Nobody clearly says when the issue can be resolved or when the item would be delivered/handed over. Horrible experience. Customers like us go by the name of Tata's organisation, but it's a cheating crook.

Titan Company Customer Care's response, May 15, 2019

Dear Basu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

We request you to share your contact number and email address, so that we can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-2598.

Sincerely,
Steve