Tata 1mg — Discount not applied and no response from Customer Care

Address: TATA 1mg Online Platform

Website: www.1mg.com

Ref: Complaint IDs [protected] & [protected]

I have made a purchase on TATA 1mg on[protected]. (order PO[protected]).
Before making the payment, the final amount shown was 2992.
Out of which care plan discount was 440 Rs.
But after making the payment, I realised that 440Rs discount is not applied in my order and I was charged complete 2992.

Out of this 2992, I have made payment through neucoins as 339 and 2660RS from my card.
But in the bill summary in APP, it was shown that 440 Rs discount is applied and, Neu coins used are 289.61 & remaining 2271 paid online.

But this is totally wrong.
Please check my Neucoin History, it was clearly stated 339 coins were deducted on Sep 25. It clearly shows there is a mismatch.
Also, in my detailed bill, it was shown that discount amount is ZERO.(refer attached bill)

So I realised that 440 Rs discount is not applied in my order and I was overcharged.

For this query I have been following up with TATA 1mg executives nearly since two weeks, but so far no satisfactory response is received even though they should respond within 48hrs as per the policy.
(I'm attaching mail conversations).

Please help me in resolving the issue