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Dear Sir, we regret the inconvenience caused. Request you to kindly inbox your contact details for our team to get in touch and assist you with your query.
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Iam attaching Tata capital response below
Dear Madam,
We write in reference to your request for refund of excess amount, please be informed that as on date there is no surplus in your contract.
Thus we will not be able accede to your request for refund of excess amount.
At, Tata Capital we aim to be recognized for our customer-centricity and high standards of service.
Dear Madam,
We write in reference to your request for refund of excess amount, please be informed that as on date there is no surplus in your contract.
Thus we will not be able accede to your request for refund of excess amount.
At, Tata Capital we aim to be recognized for our customer-centricity and high standards of service.
Attaching another Tata capital response
Case id: 1948213
Customer Care
Wed 6/8/2016 1:24 PM
Inbox
To:
MAHABALESHA C S ([protected]@hotmail.com);
Dear Sir/Madam,
We write in reference to your loan account no 9292437, in regards to the amount refunded to you after the termination procedure.
Please refund of Rs.11918/- is processed after adjusting the document retrieval charges of Rs.2863/-.
These foresaid charges which are levied to your accounts are towards the expenses for retrieval and dispatch of documents from storage to the local branch for handover to the customers.
You may find the details of the charges covered in our agreement under clause number 2.7 (I) and 5.3 (a) which state as follows:
Clause 2.7 (i)
In case any amount is paid by the Borrower or any amount is received/ realized/ recovered from the Borrower, then the same shall be adjusted/appropriated in following order without any prior intimation to the Borrower:
(i) Costs, charges, expenses, incidental charges and other monies that may have been expended by TCHFL in connection with this Agreement.
Clause 5.3 (a)
Charges, Cost, Taxes etc.
(a) The Borrower irrevocably undertakes to pay forthwith on demand to TCHFL all taxes, expenses, duties, charges, expenses, fees etc. (including, interest tax, stamp duties, CERSAI charges (as set out in Item No. XII of Schedule A hereto) and any penalty relating thereto, legal cost) and any other charges whatsoever payable in following circumstances:
(i) Any demand or order passed by Central or State Government or any competent authority;
(ii) For investigation of title to the Property, Security, preparation, execution, registration of the Loan/Security documents;
(iii) For preservation of Security, performance, enforcement, realization, collection or enforcement of payment.
Such revised changes in charges are also displayed on our website www.tatacapital.com.
We trust we have addressed your concerns to your satisfaction. We look forward to your kind co-operation in helping us serve you better.
At, Tata Capital we aim to be recognized for our customer-centricity and high standards of service.
Case id: 1948213
Customer Care
Wed 6/8/2016 1:24 PM
Inbox
To:
MAHABALESHA C S ([protected]@hotmail.com);
Dear Sir/Madam,
We write in reference to your loan account no 9292437, in regards to the amount refunded to you after the termination procedure.
Please refund of Rs.11918/- is processed after adjusting the document retrieval charges of Rs.2863/-.
These foresaid charges which are levied to your accounts are towards the expenses for retrieval and dispatch of documents from storage to the local branch for handover to the customers.
You may find the details of the charges covered in our agreement under clause number 2.7 (I) and 5.3 (a) which state as follows:
Clause 2.7 (i)
In case any amount is paid by the Borrower or any amount is received/ realized/ recovered from the Borrower, then the same shall be adjusted/appropriated in following order without any prior intimation to the Borrower:
(i) Costs, charges, expenses, incidental charges and other monies that may have been expended by TCHFL in connection with this Agreement.
Clause 5.3 (a)
Charges, Cost, Taxes etc.
(a) The Borrower irrevocably undertakes to pay forthwith on demand to TCHFL all taxes, expenses, duties, charges, expenses, fees etc. (including, interest tax, stamp duties, CERSAI charges (as set out in Item No. XII of Schedule A hereto) and any penalty relating thereto, legal cost) and any other charges whatsoever payable in following circumstances:
(i) Any demand or order passed by Central or State Government or any competent authority;
(ii) For investigation of title to the Property, Security, preparation, execution, registration of the Loan/Security documents;
(iii) For preservation of Security, performance, enforcement, realization, collection or enforcement of payment.
Such revised changes in charges are also displayed on our website www.tatacapital.com.
We trust we have addressed your concerns to your satisfaction. We look forward to your kind co-operation in helping us serve you better.
At, Tata Capital we aim to be recognized for our customer-centricity and high standards of service.
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One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
