[Resolved]  Tata Capital — home loan 9457195

Address: Mumbai City, Maharashtra, 400076

Website: www.tatacapital.com

I am trying to close my Housing Loan & being misguided repeatedly.

Last November I wrote an email to customer care requesting LOD & Foreclosure and after some wait time I was told to visit a customer care center to get the same.

I reached the Thane - Mumbai center towards end of November & was told we cannot take requests until 2nd next month. waiting my entire morning. I would say this is done intentionally so i loose interest of porting my loan.

Next I went to Thane - Mumbai center again they gave me a form, the executive didn't even know enough, I clearly remember the security was more knowledgeable, where to sign etc. Also they stated you need to collect it from the same center & we will not courier you... Disgusting service..

After that I received an email to a request was fulfilled, I guessed that my documents are ready hence went to the centre. They had no clue after which they stated do you have a proof ? When I showed them the email, they have me both documents.

I submitted the same to the porting bank & they started the process, I went to Mumbai - Ghatkopar branch today, they declined to to accept the cheque stating, this cheque needs to be submitted within 30 days. Which frankly nobody told me or any document was signed on the same.

Your representative stated I will take approval please wait... that was 11 am and now it's 15:17

You are playing with your customers & inviting trouble. It is logical that what you say you need to document, where is the document ? I am sure RBI has clear guidelines on the same.

Extremely poor and bad service...

Your person in Ghatkopar office also provided me a number to call back, [protected], called now she stated, approval pending...