[Resolved] Tata Capital — Home loan account-9893153

Ravi Chandra Y

from Hyderabad, Telangana

Apr 23, 2017

Address: Hyderabad, Andhra Pradesh, 500008

I bought a home which was already in loan from from tata capital. My loan got sanctioned in march last week. The seller came and completed the document formalities to close the previous loan on march 31. As it is a take over loan they should freeze the previous loan as the new loan has been sanctioned and they started charging interest in the new loan account.
But, they did not close the previous loan and informed me on april 13th that previous loan was not closed and asked me to pay 10500 as interest on previous loan which is very unfair. I ended up paying interest twice as they did not close the previous loan. The support we get in their hyderabad office is worst. The sales person mr. Chandrakanth does not know the process at all.

Was this information helpful?

No (0)

Yes (0)

May 30, 2017

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

TATA Capital Customer Care's response Dear Ravi,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly. Thank you.

Verified Support

Jul 19, 2017

TATA Capital Customer Care's response Dear Ravi,

As the above mentioned query has been addressed by our team, we deem the same resolved. Please do let us know in case you need any further assistance. Thank you.