| Address: 560075 |
| Website: Tata Capital |
Loan account no : 9068200
Loan account no : 9103133
Mail dt 14.02.2017
Dear all @ tata capital.
Refer to your below mail, this is a reminder mail, if i don't get any response from your side within tomorrow i will be forced to escalate this matter to all regulatory authorities including rbi and not limited to national bank.
I am not even feeling like putting a regards to close this mail.
Anyways
Regards
Jatinder singh matharu
From: sme ddr
Sent: friday, february 10, 2017 4:44 am
To: unknown jatinder matharu
Subject: re: fw: fw: case id:[protected]
Dear sir/madam,
Thank you for reaching us at tata capital.
We have already forwarded your request to our resolution team regarding reduction of roi of your home loan account.
(Request number: 2513812). Our resolution team will get back to you till 15/02/2017.
At, tata capital we aim to be recognized for our customer-centricity and high standards of service.
Thank you,
Customer care team
Tata capital housing finance limited.
Toll-free[protected] | [protected]@tatacapital.com
Home loans | auto loans | personal loans | loans against property | wealth management | equity broking | corporate finance | investment banking | private equity credit cards| travel & forex services|
Terms and conditions apply. Loans: all loans at the sole discretion of tata capital financial services limited. Investment services: brought to you by tata securities limited. Registered office: army & navy building, 2nd floor, 148, m. G. Road, fort, mumbai – 400001, telephone:[protected], fax:[protected]. Tata securities limited. Member bombay stock exchange limited. Sebi registration number. Bse cash segment: inb[protected]. Bse derivative segment: inf[protected]. Depository participant of csdl, sebi registration number: in-dp-csdl[protected]. Member national stock exchange of india limited, sebi registration number: inb/f[protected]. Depository participant of nsdl, sebi registration number: in-dp-nsdl[protected]. Arn 0021.
— original message —
From: "jatinder matharu"
Sent: 09/02/2017 11:42 am
To: "[protected]@tatacapital.com", "balakrishna. [protected]@tatacapital.com"
Cc:
Subject: fw: fw: case id:[protected]
Pls respond
Reminder
No information till now the day is almost over.
Your no response is forcing me to escalate this matter to higher regulatory authorities.
I want full credit for what ever amount has been charges excess to me as interest.
Regards
Jatinder singh matharu
+[protected]Uae)
+91 [protected] (India)
From: jatinder matharu
Sent: wednesday, february 8, 2017 4:33 am
To: balakrishna. [protected]@tatacapital.com; [protected]@tatacapital.com
Cc: [protected]@gmail.com
Subject: fw: case id:2446684
Dear mr balakrishna,
Today is 8th feb 2017 and tata capital customer care department has confirmed that the interest rate revision will be done within today.
Sending this mail to you is for making the things happen.
Thanks & regards
Jatinder singh matharu.
From: jatinder matharu
Sent: tuesday, february 7, 2017 10:25 am
To: balakrishna. [protected]@tatacapital.com; customer care; [protected]@gmail.com
Subject: fw: case id:2446684
Reminder
Dear mr balakrishnan,
Can i have update on my below mail, till now there is no reply from tata capital.
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: saturday, february 4, 2017 6:55 am
To: balakrishna. [protected]@tatacapital.com
Cc: [protected]@gmail.com; customer care
Subject: re: case id:2446684
Dear mr kamath,
Please find attached grievance form to below account numbers.
Loan account no : 9068200
Loan account no : 9103133
Appreciate your urgent action.
Kindly acknowledge the receipt of this email.
Regards
Jatinder singh matharu
[protected]
From: jatinder matharu
Sent: saturday, february 4, 2017 6:29 am
To: balakrishna. [protected]@tatacapital.com
Cc: [protected]@gmail.com; customer care
Subject: re: case id:2446684
Dear mr kamath,
Refer to below mail communication and repeated phone calls to your call center, the interest rates for my loan account is still not been reduced i have been charged at 10.75% instead of tchfl showing the current rate as 8.65% - appreciate urgent action in this regards.
Also note that the rate reduction is for quite some time now and there is no impact the below loan accounts, how are you going to provide the difference in credit.
Loan account no : 9068200 & 9103133
Your prompt reply is highly appreciated in this regards.
* all open case has been closed by tchfl without any information or resolution (Your cs team is just following to keep this markings high by closing all the open calls within the time frame as decided by you management but in actual the complaints / queries are not resolved and not even informed to customer for closoure)
* no phone calls as claimed by your cs department.
* even no calls after giving the mobile numbers via email.
* i really don't understand what kind of customer service is this?
Below email was sent to "[protected]@tatacapital.com" on 28th jan 2017 and followup with below mail trail in this email.
"
High importance
Kind attention : customer service,
Kindly send me the loan account statement for below account no's
Account no : 9068200
Account no : 9103133
I would like to have the below information with regards to above loan accounts,
* what interest rate is being charged on my loan account.
* is there any reduction in the loan rate for above account numbers?
* if there is no reduction in loan rate for above account numbers, then provide the reason their off.
* update mobile number to [protected].
The above request has been placed over phone as well some time back, but there is no revert till date - need to know the reason for the same, so as to why the revert was not given on the request placed.
2446674
2446681
2446684 or 2446689
I appreciate your prompt reply with in two working days.
Regards
Jatinder singh matharu"
From: jatinder matharu
Sent: friday, february 3, 2017 2:09 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder
This is the 5th email with no response from your side.
Your early reply is appreciated.
Regards
Jatinder
From: jatinder matharu
Sent: wednesday, february 1, 2017 1:13 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder
No reply till now.
No call till now - call on [protected].
Regards
Jatinder singh matharu.
From: jatinder matharu
Sent: tuesday, january 31, 2017 11:08 am
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder - can somebody respond???
No call still!!!
See below home loan rates from diff banks...
Even tata capital rate is 8.65-8.85%, but you are charging me a very high interest rate.
Tata capital
3.5/5.0 67 users
Details
8.65% - 8.85%
Floating
Up to 0.2%
One time fee
15l - 10crs
10 - 30 years
Name of bank tenure of loan/amount of loan rate of interest
State bank of india for women borrowers for other borrowers 8.50% 8.55%
Icici bank up to 75 lakhs 8.65%
Indian bank upto rs. 75 lakhs above rs. 75 lakhs 9.55% 9.75
Bank of baroda 8.65%
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: monday, january 30, 2017 5:32 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Hi,
I have received the account statements today, but no phone call on the number provided below.
This is a repeated request on interest rate reduction, but no action has been taken from your end, this is forcing me to take some strong step.
Appreciate if this could be resolved within tomorrow.
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: saturday, january 28, 2017 4:12 pm
To: customer care
Subject: re: case id:2446684
Hi,
You can call me at[protected] or you can call my wife at [protected] (Monika matharu).
I would prefer a written email from your end on my queries in my previous email.
Note : [protected] is not under my custody.
Regards
Jatinder singh matharu
From: customer care
Sent: saturday, january 28, 2017 12:46 pm
To: unknown jatinder matharu
Subject: case id:2446684
Dear sir,
With reference to your request for rate reduction, we tried reaching you at your mobile no [protected]/[protected]. But the same is not contactable. We request you provide alternate contact number for communication.
At, tata capital we aim to be recognized for its customer-centricity and high service standards.
If you require any further assistance or details on your loan account or investment products, please feel free to contact us from 9:00am to 07:00pm, monday to saturday at our contact center on[protected] or write to us at [protected]@tatacapital.com.
Please do visit our website www.tatacapital.com for further information on our products & offerings.
Assuring you of our best services at all times to come.
Thank you,
For tata capital housing finance limited
Customer service team
From: customer care
Sent: thursday, february 9, 2017 6:09 am
To: unknown jatinder matharu
Subject: re: fw: case id:[protected]
Dear sir/madam,
Thank you for reaching us at tata capital.
We have already forwarded your request to our resolution team regarding as per your concern.
(Request number: 2514527). Our resolution team will get back to you till 15/02/2017.
At, tata capital we aim to be recognized for our customer-centricity and high standards of service.
Thank you,
Customer care team
Tata capital housing finance limited.
Toll-free[protected] | [protected]@tatacapital.com
Home loans | auto loans | personal loans | loans against property | wealth management | equity broking | corporate finance | investment banking | private equity credit cards| travel & forex services|
Terms and conditions apply. Loans: all loans at the sole discretion of tata capital financial services limited. Investment services: brought to you by tata securities limited. Registered office: army & navy building, 2nd floor, 148, m. G. Road, fort, mumbai – 400001, telephone:[protected], fax:[protected]. Tata securities limited. Member bombay stock exchange limited. Sebi registration number. Bse cash segment: inb[protected]. Bse derivative segment: inf[protected]. Depository participant of csdl, sebi registration number: in-dp-csdl[protected]. Member national stock exchange of india limited, sebi registration number: inb/f[protected]. Depository participant of nsdl, sebi registration number: in-dp-nsdl[protected]. Arn 0021.
— original message —
From: "jatinder matharu"
Sent: 08/02/2017 10:12 am
To: "balakrishna. [protected]@tatacapital.com", "[protected]@tatacapital.com"
Cc: "[protected]@gmail.com"
Subject: fw: case id:2446684
Dear mr balakrishna,
Today is 8th feb 2017 and tata capital customer care department has confirmed that the interest rate revision will be done within today.
Sending this mail to you is for making the things happen.
Thanks & regards
Jatinder singh matharu.
From: jatinder matharu
Sent: tuesday, february 7, 2017 10:25 am
To: balakrishna. [protected]@tatacapital.com; customer care; [protected]@gmail.com
Subject: fw: case id:2446684
Reminder
Dear mr balakrishnan,
Can i have update on my below mail, till now there is no reply from tata capital.
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: saturday, february 4, 2017 6:55 am
To: balakrishna. [protected]@tatacapital.com
Cc: [protected]@gmail.com; customer care
Subject: re: case id:2446684
Dear mr kamath,
Please find attached grievance form to below account numbers.
Loan account no : 9068200
Loan account no : 9103133
Appreciate your urgent action.
Kindly acknowledge the receipt of this email.
Regards
Jatinder singh matharu
[protected]
From: jatinder matharu
Sent: saturday, february 4, 2017 6:29 am
To: balakrishna. [protected]@tatacapital.com
Cc: [protected]@gmail.com; customer care
Subject: re: case id:2446684
Dear mr kamath,
Refer to below mail communication and repeated phone calls to your call center, the interest rates for my loan account is still not been reduced i have been charged at 10.75% instead of tchfl showing the current rate as 8.65% - appreciate urgent action in this regards.
Also note that the rate reduction is for quite some time now and there is no impact the below loan accounts, how are you going to provide the difference in credit.
Loan account no : 9068200 & 9103133
Your prompt reply is highly appreciated in this regards.
* all open case has been closed by tchfl without any information or resolution (Your cs team is just following to keep this markings high by closing all the open calls within the time frame as decided by you management but in actual the complaints / queries are not resolved and not even informed to customer for closoure)
* no phone calls as claimed by your cs department.
* even no calls after giving the mobile numbers via email.
* i really don't understand what kind of customer service is this?
Below email was sent to "[protected]@tatacapital.com" on 28th jan 2017 and followup with below mail trail in this email...
"
High importance
Kind attention : customer service,
Kindly send me the loan account statement for below account no's
Account no : 9068200
Account no : 9103133
I would like to have the below information with regards to above loan accounts,
* what interest rate is being charged on my loan account.
* is there any reduction in the loan rate for above account numbers?
* if there is no reduction in loan rate for above account numbers, then provide the reason their off.
* update mobile number to [protected].
The above request has been placed over phone as well some time back, but there is no revert till date - need to know the reason for the same, so as to why the revert was not given on the request placed.
2446674
2446681
2446684 or 2446689
I appreciate your prompt reply with in two working days.
Regards
Jatinder singh matharu"
From: jatinder matharu
Sent: friday, february 3, 2017 2:09 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder
This is the 5th email with no response from your side.
Your early reply is appreciated.
Regards
Jatinder
From: jatinder matharu
Sent: wednesday, february 1, 2017 1:13 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder
No reply till now.
No call till now - call on [protected].
Regards
Jatinder singh matharu.
From: jatinder matharu
Sent: tuesday, january 31, 2017 11:08 am
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Reminder - can somebody respond???
No call still!!!
See below home loan rates from diff banks...
Even tata capital rate is 8.65-8.85%, but you are charging me a very high interest rate.
Tata capital
3.5/5.0 67 users
Details
8.65% - 8.85%
Floating
Up to 0.2%
One time fee
15l - 10crs
10 - 30 years
Name of bank tenure of loan/amount of loan rate of interest
State bank of india for women borrowers for other borrowers 8.50% 8.55%
Icici bank up to 75 lakhs 8.65%
Indian bank upto rs. 75 lakhs above rs. 75 lakhs 9.55% 9.75
Bank of baroda 8.65%
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: monday, january 30, 2017 5:32 pm
To: customer care
Cc: [protected]@gmail.com
Subject: re: case id:2446684
Hi,
I have received the account statements today, but no phone call on the number provided below.
This is a repeated request on interest rate reduction, but no action has been taken from your end, this is forcing me to take some strong step.
Appreciate if this could be resolved within tomorrow.
Regards
Jatinder singh matharu
From: jatinder matharu
Sent: saturday, january 28, 2017 4:12 pm
To: customer care
Subject: re: case id:2446684
Hi,
You can call me at[protected] or you can call my wife at [protected] (Monika matharu).
I would prefer a written email from your end on my queries in my previous email.
Note : [protected] is not under my custody.
Regards
Jatinder singh matharu
From: customer care
Sent: saturday, january 28, 2017 12:46 pm
To: unknown jatinder matharu
Subject: case id:2446684
Dear sir,
With reference to your request for rate reduction, we tried reaching you at your mobile no [protected]/[protected]. But the same is not contactable. We request you provide alternate contact number for communication.
At, tata capital we aim to be recognized for its customer-centricity and high service standards.
If you require any further assistance or details on your loan account or investment products, please feel free to contact us from 9:00am to 07:00pm, monday to saturday at our contact center on[protected] or write to us at [protected]@tatacapital.com.
Please do visit our website www.tatacapital.com for further information on our products & offerings.
Assuring you of our best services at all times to come..
Thank you,
For tata capital housing finance limited
Customer service team
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