[Resolved] Tata Capital — Loan a/c: 5006698 : kindly cancel the loan or change the rate of interest to 14% which was committed to me.

tarun2809

from Delhi, Delhi

Jun 27, 2015

Address: New Delhi, Delhi

This is to bring your kind attention regarding the personal loan account number 5006698 processed by your bank. I was dealing with sales representative sarvotam from janak puri and basant kothari from gurgaon. I have been informed that your loan amount would be rs.175000 with the processing fee of 2% and rate of interest of 14% (Reducing) by them.

But today when i got the disbursed loan amount of rs. 168189 from your bank then i visited your punjabi bagh branch to verify the charges.

The bank representative informed me that the emi would be rs.6504 for 36 months according to 20.57% reducing rate of interest. Which is totally unacceptable.

Moreover, no one called me from your bank to advice that my loan is getting disbursed with the respective charges, emi, tenure, etc

As i have been misinformed by sales representative and mislead by the bank, now either reduce the rate of interest to 14%(Reducing) as discussed initially or cancel my loan.

Regards,
Tarun mendiratta
[protected]

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Complaint marked as Resolved

Verified Support

Aug 03, 2015

TATA Capital Customer Care's response Dear Mr Tarun

Apologies for the trouble you had to face. We have duly noted the issue, please give us time to investigate and revert.
We will certainly get back to you.

Thanks
Tata Capital

Verified Support

Aug 03, 2015

TATA Capital Customer Care's response Dear Sir

As per our records, the mentioned issue has been resolved to your satisfaction.

If there is still any concern. Kindly get back to us with the same.

Our team will be more than happy to help you.

Thanks
Tata Capital