[Resolved] Tata Capital — Personal Loan application

[Resolved] Tata Capital — Personal Loan application

N neha_Nair Feb 25, 2023 Mar 2, 2023 This thread was updated on Mar 2, 2023

It's been a month since I applied for a personal loan at tata capital, first they mentioned that it's approved and the process takes upto 14 days. I did mention about my last experience and finally they ditched me stating that the offer was expired. The executive convinced me saying that this time such a thing would not happen. But this time again my application has been kept as post entry data approval. I am tired of calling the customer care to get the same repetitive answer. If they transfer your call to sales department the call is kept on hold for 30 mins and then it is automatically disconnected. I must have lost hundreds of rupees just calling the customer care now. Their applications just bring down our credit score nothing else. There is no proper resolution or answers e even after mailing the customer care. I seriously think it's high time tata capital buckle up on their customer service. I am definately not trusting them or their services anymore. Next time I get a call for a pre approved loan from them I am sure to give them an earful. One of tata capitals most dissatisfied and angry customer. Neha Was this information helpful? No (0) Yes (2)
Mar 30, 2023 Complaint marked as Resolved TATA Capital customer support has been notified about the posted complaint. Verified Support Feb 27, 2023 TATA Capital Customer Care's response Hello Neha, We sincerely regret the inconvenience caused to you and want to assist you further at the earliest. We request you to please share with us your registered contact number, Email id, loan application number and type of loan via a direct message on our Facebook page: https://cutt.ly/8nQrrFQ so that our team may get in touch with you and resolve your concerns. Thank you
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neha_Nair

Mar 2, 2023

I haven't recieved any response from the team and interestingly, now my calls are not being connected to the customer care. What an irresponsible behavior. Such unprofessional behavior with your customers is highly unprofessional and unethical. Due to you guys now I won't be able to apply for loan elsewhere. Thank you for ruining my credit score.