[Resolved]  Tata Capital — Processing fees is debited for the rejected loan

Address: Chennai, Tamil Nadu

From: Nynand Victor d <[protected]@gmail.com> To: <[protected]@tatacapital.com>, <[protected]@tatacapital.com>, <[protected]@rbi.org.in>, <[protected]@tata.com>, <[protected]@tata.com>, <[protected]@tatafin.com>, <sandesh.[protected]@tatacapital.com>, "[protected]@tatacapital.com" <[protected]@tatacapital.com> Cc: <Bhoga.[protected]@tatacapital.com>, <ADokuparthi.[protected]@tatacapital.com>, <JKumar.[protected]@tatacapital.com>, <Bhasker.[protected]@e-nxt.com>, <CMekal.[protected]@tatacapital.com>, <naveen.[protected]@tatacapital.com>, <Rakesh.[protected]@tatacapital.com>, <ramesh.[protected]@e-nxt.com> Date: Tue, 7 Apr 2015 16:57:27 +0530 Subject: Frustrated and pathetic service. Ref. Application no.[protected] Dear concerned, This is regarding the application no.[protected] for the home loan process. I have applied for the home loan from your Tata capital finance in Kodambakkam branch and I have duly issued a cheque amount of Rs.5000 for the processing fees for the approval of the home loan on 5th of Jan 2015. But unfortunately, the home loan was not approved due to Proprietorship and it was rejected. Mr.Ponselvan from your Tata Capital collected the cheque and other relevant documents from my home. Without approval how the processing fees can will be debited from my account? Is this a new way to cheat people like me? And after several chase ups Mr.Ponselvan directed me to Mr.Sandesh, Team Manager (Mobile no: [protected]). On 2nd of Feb, 2015 speaking with Mr.Sandesh, he confirmed me that the loan has been processed and you will get up to Rs.15 Lacs and upon receiving this amount further the loan amount can be increased to another Rs.3 Lacs. But when I called him after 5 days as there was no news about the process I was shocked to hear the news that the loan is cancelled and when I asked for the cheque which I gave to Mr.Ponselvan amounting to Rs.5000 for the processing fees he neglected that the amount cannot be refunded at any circumstance. I really don’t know which bank or finance company holds the processing amount for the rejected loan? At first when signing the documents it was clearly told that the amount will be refunded if the loan approval is rejected but after receiving the cheque both the company and Mr.Ponselvan turned opposite. It is totally illegal to keep the persons money when the loan got rejected. Mr.Ponselvan and Mr.Sandesh really don’t know how to treat a customer like me. When they need a customer, they are on customer shoes but when their work is done they are not like that. The company should have really looked into this matter when the loan is rejected and could have initiated to refund the amount immediately without any of these delays happened now. And I cannot dance to the tunes of Tata Capital and to Mr.Sandesh as I have several times danced well and hence please don’t cook stories here. I need my hard earned money back. The processing fees cheque was issued in the month of Jan, 2015 and it’s been nearly more than 3 months, still awaiting for the refund. If the amount is not refunded within next 7 business days, I may go legally against Tata Capital to get back my amount by filing a complaint in court against Tata Capital, Mr.Ponselvan and Mr.Sandesh and I will publish this issues in dailies and magazines about TATA CAPITAL on how the company cheats the hard earned money of people who are seeking for home loans. I am not threatening anyone but cautioning you all. And don’t dodge Anticipating a positive reply and I really appreciate if it is done in swift manner. Regards, Victor.D [protected]